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Xunlai Agents are representatives of the Xunlai guild who allow players to open a storage account, purchase storage upgrades, and gain access to the Vault Box. A character with an opened storage account may access their storage account by using the Xunlai Chest. With some notable exceptions, at least one Xunlai Chest can be found in all staging areas (towns, cities, and outposts) of the game.
For all detailed information about how the storage works, see Vault Box.